COMPLAINTS

The Customer has the right to file a complaint about the purchased product.

A complaint may be filed in person at the Seller's premises, by e-mail or in writing by registered letter to the Seller's address given on the website of the shop.

Before filing a complaint, it is recommended to contact the Seller by e-mail or telephone – this will help to process the complaint more efficiently.

Contact details for complaints:

• Nevera spółka  z o.o.

Dział reklamacji

ul. Ostrowska 474

61-325 Poznań

• Phone:  +48 452 139 800
• Email: reklamacje@nevera.pl

When filing a complaint, it is recommended to provide the Customer's contact details, order number, invoice number, to describe precisely the reasons for the complaint and claims against the Seller, as well as to attach a sales document (e.g. invoice) or its photocopy. Complaints filed by the Customer who is not a Consumer without the enclosed sales document will not be examined.

It is recommended to use the complaints form available on the Complaints tab.